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Tech Support User
Join Date: Apr 2013
Posts: 1
can't connect

I have opened the ports that are mentioned in the faq

I have allowed the game to connect in my firewall and windows firewall

aaaaand noting.
Tech Support User
Join Date: Apr 2013
Posts: 2
# 2
04-30-2013, 01:33 PM
Same issue.

Running Neverwinter.exe

Cryptic Launcher Autoupdate. Trying to update the launcher. Please be patient. Tried connecting 1 time.

It tires again. Then fails with error.

The patchclient got a message while it was in a state with no response function.

Launcher closes.

Running GameClient.exe
Presents with Neverwinter Game Client login screen.
Enter in details.

Connecting to the account server.....

Connection to the account server timed out

No issues before Open Beta Launch or any of the Closed Beta's. As a Hero of the North I have access to "VIP GAME ACCESS
When loads are high, jump to the head of the queue and get priority log-in access. (account unlock)" but unfortunately it would appear that the I am unable to even queue up

I'm sure it's just server load issues that plague all MMO's at launch.
Tech Support User
Join Date: Apr 2013
Posts: 2
# 3
04-30-2013, 01:46 PM
This fixed it.

IN short re-download the Neverwinter.exe and replace the old one.

Launcher than boots normal and will patch up if required.
Tech Support User
Join Date: May 2013
Posts: 3
# 4
05-01-2013, 02:05 AM
They didnt fix it.
I still get the same error message (connecting to login server timed out), just not from the launcher but when I run the game.
Do they seriously expect us to spend $150 to buy founders pack (let aside to suggest it to others) with such issues? It's not a first timer mmo company here. They re supposed to have some darn experience about public beta launches.
Tech Support User
Join Date: Apr 2013
Posts: 1
# 5
05-01-2013, 07:59 AM
I fixed that previous launcher connecting problem last night by downloading a new .exe

It worked I could play the game.

Today when I tried to connect, its happening the same as the topic OP. You log in and it stays at connecting to the account server for a long time. Then a message appears "Connection to account server timed out"
Tech Support User
Join Date: Apr 2013
Posts: 1
# 6
05-01-2013, 08:12 AM
reason you cant log on now is cause they are patching. Says so on the launcher. 7-11 pdt
Tech Support User
Join Date: Aug 2013
Posts: 1
# 7
08-18-2013, 04:04 AM
sry for necro..same problem here..replaced client..ppl can login and play while my client times out at login to account server...
Tech Support User
Join Date: Sep 2013
Posts: 1
# 8
09-29-2013, 11:59 AM

Good luck getting a reply.

Last edited by keyboardking; 09-29-2013 at 12:02 PM.
Tech Support User
Join Date: Oct 2013
Posts: 1
# 9 account problem
10-31-2013, 12:45 PM
on the account screen, i typed in username and password and
it failed to connect to the game server....
Tech Support User
Join Date: Nov 2013
Posts: 2
# 10
11-07-2013, 07:18 AM
I'm having the exact same issue
The game is stuck on "Waiting for account server response" only to get a "Account server timed out" message after.
Can't login
I played last night, no issues then.

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