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Tech Support User
Join Date: Sep 2013
Posts: 4
# 1 fatal error.
09-02-2013, 07:58 AM

I am getting this problem upon playing Neverwinter.

Fatal error:unable to create DirectX render device! One of the following may help you resolve this sissue:restart,update video or contact technical support,

technical details"Direct3DCreate9Ex(D3D_SDK_VERSION=0x20)fai led.GetLastError()=0. The operation completed succesfully

how can I solve it?
Tech Support User
Join Date: Sep 2013
Posts: 4
# 2
09-03-2013, 07:21 AM
Tech Support User
Join Date: Sep 2013
Posts: 1
# 3
09-03-2013, 04:51 PM
Tech Support User
Join Date: Sep 2013
Posts: 2
# 4
09-05-2013, 03:32 PM
same problem here.
Tech Support Machine
Join Date: Jul 2008
Posts: 2,358
# 5
09-05-2013, 03:51 PM
Make sure that you updated the game.

You can try running Options > Force Verify on the game launcher menu, let that complete and try again.

You can try disabling on-demand patching in Options on the game launcher and try the game again.

You can try using one of the Cryptic Proxy connections in the Options on the game launcher to connect with and see if that helps you temporarily.

Make sure Internet Explorer is updated, and Flash is updated. You may need to set Internet Explorer's privacy settings to Medium. (Control Panel > Network and Internet > Internet Options - Privacy Tab - change to Medium.) You may need to add exceptions for the game to your antivirus and firewall software, or fully disable them temporarily to update and login to the game.

Having trouble updating ARC, or starting a game with ARC? Try this registryrepair tool for ARC:

You can try reinstalling the game with the latest game client. Or, if you are having problems with the launcher, you can try replacing it for your game:


You should make sure that you have about 25GB of free hard drive space for the game and for Windows to operate properly.

You can send in a ticket to tech support if you still need help!

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