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Tech Support User
Join Date: Jun 2013
Posts: 6
So I have noticed that both my perfect world games Never Winter Online and Star trek Online have had sever server response issues and constant disconnect since the Season 8 expansion for STO and last Never winter patch.

I have restarted router/modem, logged off and back in, as well as restart my computer and lowered frame rate/graphics for easier play and yet I cannot play either games without DCing/huge lag spikes before DCing. I even replaced a very old network card for a brand new one to help the issue, yet still running into these issues.
Other mmos NOT of P.W. such as eve online work fine. No issues at all.

I am sure you are aware of these issues all ready, considering the many posts in the last few weeks. I just wanted you to be aware and am sure that these issues will be resolved in the next maintenance.

thank you for you time.
Tech Support User
Join Date: Nov 2013
Posts: 1
# 2
11-26-2013, 01:35 AM
Quote:
Originally Posted by haruuhikari View Post
So I have noticed that both my perfect world games Never Winter Online and Star trek Online have had sever server response issues and constant disconnect since the Season 8 expansion for STO and last Never winter patch.

I have restarted router/modem, logged off and back in, as well as restart my computer and lowered frame rate/graphics for easier play and yet I cannot play either games without DCing/huge lag spikes before DCing. I even replaced a very old network card for a brand new one to help the issue, yet still running into these issues.
Other mmos NOT of P.W. such as eve online work fine. No issues at all.

I am sure you are aware of these issues all ready, considering the many posts in the last few weeks. I just wanted you to be aware and am sure that these issues will be resolved in the next maintenance.

thank you for you time.
i am having the same problems always server not responding and constant disconneect need a fix for i i love the game neverwinter but it is nerve racking
Tech Support User
Join Date: Jun 2013
Posts: 6
# 3
11-26-2013, 11:38 AM
I love the games too. Perfect world and Cryptic make great games, which is why this is so frustrating.

Also, I had a patch for STO go through but I am still having the same issues.

I am starting to wonder if it is not a Server issue rather than something else...

Mainly because my internet connection test went fine...nothing odd or anything...


However if someone has any idea to fix these issues, that I am unaware of, I am all ears.
Tech Support User
Join Date: Jun 2013
Posts: 6
# 4
11-26-2013, 08:17 PM
Quote:
Originally Posted by haruuhikari View Post
So I have noticed that both my perfect world games Never Winter Online and Star trek Online have had sever server response issues and constant disconnect since the Season 8 expansion for STO and last Never winter patch.

I have restarted router/modem, logged off and back in, as well as restart my computer and lowered frame rate/graphics for easier play and yet I cannot play either games without DCing/huge lag spikes before DCing. I even replaced a very old network card for a brand new one to help the issue, yet still running into these issues.
Other mmos NOT of P.W. such as eve online work fine. No issues at all.

I am sure you are aware of these issues all ready, considering the many posts in the last few weeks. I just wanted you to be aware and am sure that these issues will be resolved in the next maintenance.

thank you for you time.
FOUND MY SOLUTION: Apparently my own download of Arc was the issue. After uninstalling it and reinstalling it (for the second time), games work fine. No idea why, but there you go.

Hope this solution helps others.
Tech Support User
Join Date: Jun 2013
Posts: 6
# 5
11-27-2013, 06:42 PM
so I am having the issues above AGAIN after one day of limited D'Cing or server none responses.

Any ideas? Help would be

greatly appreciated.
Tech Support User
Join Date: Nov 2013
Posts: 1
Ok first of all I love playing Neverwinter. I even support this game and all. The thing that really is getting on my nerve and getting frustrated is this random Server Not Responding issues I have as of late. It's been getting worst and worst. I've checked my connection, nothing wrong there. I Play Vindictus from time to time and never have this issues. I also play TF2 and nothing either it's just in NEvewinter. I've tried everything to find the issues. The only theory I have is that nevewinter somehow screws with my connection. I even clean my registry, restart my modem and I've done everything I can of the little knowledge I have of computers. But seriously I look up at forums and I'm not the only one having this insane issues. Please can someone tell me what's wrong? Is NEvewinter actually screwing with my internet connection. Also can anyone tell me how to fix this. I love this game but this random and now worst Server not responding issues are making it hard to actually play and enjoy this game.
Tech Support User
Join Date: Dec 2013
Posts: 1
# 7 Same disconnect issues
12-01-2013, 07:27 AM
Same story different player. Log into game just fine. 30 second to a minute in disconnect. Reboot modem and computer. Same.
Tech Support User
Join Date: Dec 2013
Posts: 2
# 8
12-01-2013, 04:24 PM
Since about Friday I am experiencing the same problems.. (STO)
random and very frequent "server not responding" messages that last for 20 seconds up to 140 seconds, mostly ending up with me being booted from the server.

Since I did not change anything on my machine (i.e. internet settings, patches, system or anti-virus software updates) since or before that date and everything worked just fine before then I am guessing that this is not a problem on my end. Moreover STO appears to be the only application that seems to be affected by that kind of connection problem.

I have been trying every variation of options from the launcher (concerning proxies, on demand patching etc.,) nothing solved the matter. I also did a complete repatching of the game (3,5 GB), as well as 2 file verifications. Furthermore I tried starting the game via the Arc launcher as well as the Steam launcher. As expected to the same outcome.

Since I've already checked other posts for similar Problems I added my connection test results to this post. Although I cannot interpret the results they made me rethink the possibilty of the problem being related to my machine.
Tech Support User
Join Date: Dec 2013
Posts: 2
# 9
12-01-2013, 04:25 PM
My ISP is the German Telekom, my maximum download speed is 2000 kbps (245 KB/sec)

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:


1 4 ms 1 ms 1 ms 192.168.1.1
2 48 ms 48 ms 49 ms 217.0.118.160
3 49 ms 48 ms 47 ms 87.186.248.58
4 50 ms 51 ms 51 ms 194.25.6.86
5 49 ms * * te0-0-0-16.mag21.fra03.atlas.cogentco.com [130.1
17.14.149]
6 51 ms 52 ms 51 ms be2044.ccr21.fra03.atlas.cogentco.com [154.54.74
.133]
7 57 ms 58 ms 58 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.11
7.0.145]
8 * 63 ms 63 ms be2276.ccr22.lon13.atlas.cogentco.com [154.54.36
.57]
9 138 ms 137 ms 137 ms te0-7-0-27.ccr22.bos01.atlas.cogentco.com [130.1
17.0.185]
10 308 ms 208 ms 212 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
11 144 ms 143 ms 146 ms 38.111.40.114
12 134 ms 137 ms 134 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.


NETTEST results

unable to allocate performance buffer
contacting nettest server..
Local IP: 79.211.161.217
Ping: 130.5 msec
Port: 80: 115 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 113 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 118 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 80 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 3 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 2 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 180 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 178 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 120 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 100 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 103 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 101 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 154 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Tech Support User
Join Date: Dec 2013
Posts: 2
# 10
12-08-2013, 10:12 AM
I get this server not responding trouble loads. I got the game off steam and arc and it still doesn't work. I have tried everything. please help!!
 

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